Customizable widgets' palette

June 03, 2021

Hello guys πŸ‘‹! We wouldn't be diagramming freaks 🀩 if we didn't mention our huge diagramming affection. Here's the example of the GoJS use in terms of adding several controls πŸŽ›οΈ in the data inspector, or, as others may call it - the pro...

Multiple source process automation with IVR

June 02, 2021

Hello guys πŸ‘‹! Continuing the solutions for call centers topic, check out modeling process flow visualization πŸ€™. As you probably know, the typical call centers use various input sources ℹ️, such as phone calls πŸ“±, chatbots πŸ€–, e-mails πŸ“§, ...

Visual call flow

June 01, 2021

Hello guys πŸ‘‹! You may not like answering calls from various call centers πŸ€™, but today I will show you how this type of customer service works. Take a look at the map πŸ—ΊοΈ showing the detailed call flow. It helps to verify the various dir...

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