Arkis is a scalable platform that manages inbound and outbound calls. It covers everything from call routing, escalation, analytics, measurement along with employee training sessions like Articles, Couchings, E-Learning etc...

It is an advanced call management features, analytics, and a built-in CRM. Which helps to distribute inbound calls among available agents. Likewise, when agents make outbound calls to leads, the software facilitates end-to-end call capabilities. All the infrastructure is in the cloud, not on-site.

Tracking customer interactions help to gain deep insight into the customers. Admin/Managers can view analytics and drill down into detailed reports of their agents as well as how their call center is performing.

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Articles | Couching | e-Learning