About this Service
🔍 For all you need to build, improve, or rethink a service – I'm here to help. As a Service Design Lead with 20+ years of experience, I work with founders, teams, and creatives to turn raw ideas into usable, lovable, and scalable services. Whether you're just starting out or want to redesign an existing service, I offer:
💼 What I Offer:
🔎 Service Audit A deep-dive review of your existing service to spot pain points and opportunities.
📘 Service Blueprint Creation Visual maps of your customer journey, frontstage, and backstage systems.
🚀 Concept-to-Launch Consulting Step-by-step help from idea to real-world implementation.
🛠️ UX Process Design Build scalable systems that keep your service user-centered and efficient.
🗺️ Customer Journey Mapping Sessions 1:1 or team workshops to co-create clear, actionable journey maps.
🧩 How to Work with Me:
Choose from flexible service tiers—single-session insights, project-based blueprints, or longer-term guidance. Let’s build something real together.
📩 Send a message or book directly. Let’s turn your creativity into a system people can trust and use.
