Product Designer (In-Store App Design)
The Product Design team helps create seamless and joyful end-to-end user-centered experiences for our clients North American in-store educators (employees). As a Product Designer on the Educator Experiences team, you will help design and optimize mobile app experiences used by their store teams in service to their guests. You will be part of a collaborative team with product managers, developers and other agile team members to unify and evolve our designs and code that help them unlock elevated experiences across their ecosystem.
Design and optimize in-store educator (employee) experiences for the educator app and web experiences from initial business requirement creation to VQA and final documentation, specific focus areas on educator to guest clienteling, digital hemming, VoIP phone, and other guest-facing service experiences in retail stores
Design solutions for a wide range of problems based on qualitative and/ or quantitative analytics
Clearly identify opportunities and communicate design rationale to cross-functional teams and stakeholders, and be open to their feedback
Design and develop prototypes to iterate on solutions with the rest of the team, or to leverage in user interviews/usability tests
Apply and champion design thinking principles Partner with research team to plan, design and in some cases, conduct research to inform your design decisions
Be a collaborative, systems-thinker that continues to find ways to evolve and improve how we work
Deliver user experiences that meet or beat success criteria, driving measurable results such as higher adoption, higher engagement, life time value, etc.
Leverage and contribute to the design system, in some cases crafting everything from component level pixels to documentation for implementation and wide-spread usage
Contribute to all scrum team ceremonies, representing design
Provide support and feedback to design teammates to cultivate designs and culture that feel harmonious
