Experience Maps & Pain Points
Mapping out the existing user experience to highlight physical and emotional pain points. By understanding the entire journey, we can now clearly see the areas where the user is frustrated or areas of tension . This allows us to see where we can step in and make a difference. In particular, this case was on a physical therapy patient and his daily routine.
experience mapping
insights
journey maps
pain points
physical therapy
service design
storyboarding
strategy
user experience
ux
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Posted on
Jun 16, 2017
More by Gonzalo Gelso View profile
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