In a recent project, our team was tasked with revamping the grievance registration flow for a major city's water utility board, impacting over a million users.

Our goal was to streamline the process, enabling the utility to promptly address issues by accurately identifying them and simultaneously simplify the registration process for consumers.

Our Solution

• We simplified 18+ issue categorization for consumers, allowing them to describe issues at a basic level and providing options for further detail.

• Visual aids and the ability to attach images helped users convey issues effectively.

This approach streamlined the process, ensuring utility authorities received comprehensive information for swift action while making it user-friendly for consumers.

~Fin~