RESO - Personal account for car leasing

RESO-BelLeasing is a car sales project for which we updated the website and automated customer service by adding a personal account.

The task was to design a new website from scratch, with improved functionality, with every aspect thought through at the beginning and considering everything that might be needed in terms of marketing.

Each new deal requires to collect a whole folder of documents and certificates. Many of them are often forgotten. So a customer has to make several trips to the company office. Plus, the questionnaire itself is a whole novel. And it is impossible to fill it out in one seat. You might say it is easy to make the questionnaire an online one. You wish!

All these were implemented to:

✔️ Increase profit. The company can serve more customers this way with less time devoted to each of them and eliminating human errors. Plus, the personal account spares the employees from routine processes, such as filling out forms by hand.

🕗 Save time. Some tasks, such as order distribution among the managers, yield no money for the company, but they are required. Everything is automated due to integration with 1C and the personal account. Applications are added to the database and then distributed according to the managers' load.

✔️ Increase process efficiency. Approval of leasing requires attention and precision. And if the former requires a manager to fill out the forms by hand, we reduced it to only verifying the filled-out form against the supporting certificates.

👑 Improve processes. ome business processes require long-term manual processing. Their automation, however, not only will result in optimisation within the company, but also improve its image among its customers. For example, in this case it is possible to submit all the documents online without visiting the office of the leasing company — it is the first case in Belarus.

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