Direct Messaging for schools

I've been asked to revamp the whole DM feature of an existing LMS-like platform.

Problem assessment
↳ How might we improve the direct message feature so the users can contact anyone in the organization?

☆ 3 main features:
· A dedicated homepage for messaging
· A revamped flow of message creation, with intuitive recipient selection and suggestions
· A "smart search" feature, to easily find your recipient even if you barely know her.

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