About this Service
The clearest sign your fleet software is failing isn't a complaint.
It's the dispatcher's phone.
Drivers stop opening the app and call instead. Dispatch keeps a whiteboard next to the screen because the dashboard can't answer the one question asked every morning — which vehicles can run tomorrow.
Somebody exports to Excel to work out driver hours. A compliance document expires because the alert arrived in a list nobody reads. None of those people will raise a ticket. They adapted. The workaround became the process, the process became training, and now new drivers learn the workaround as if it were the product.
That's where your real requirements live — not in the backlog, but in what your team does instead of using the thing you paid to build. In one week you get those workarounds found, named and costed, plus a ranked list of what to change so they stop being necessary.
How it runs: I watch the people who use it daily — a dispatcher through a shift, a driver through a run — and observe what they actually do, not what they say they'd like. Then I audit the product against that: driver app usability in a moving vehicle, one-handed and gloved; shift start and vehicle inspection flows; dispatch and route assignment; the fleet dashboard and whether its hierarchy matches the real question; exception and alert handling; compliance and document expiry; telematics data and whether anyone can act on it; maintenance scheduling; reporting and exports; and the handoffs between office and road where work quietly falls out of the system.
What you get:
— Every workaround documented: what people do instead, and why
— Time cost per workaround, per person, per week
— The dashboard reviewed against the questions it's actually asked
— Driver app reviewed under real conditions, not desktop preview
— Ranked fix list, ordered by hours recovered rather than effort
— What to remove: the screens, metrics and alerts nobody uses
— A written audit document your team can act on, plus a 60-minute walkthrough call
Typical engagements: fleet management dashboard audit, driver app UX review, dispatch and route planning usability, telematics interface review, logistics platform audit, compliance and document workflow, transport operations tooling, last-mile and field service apps, TMS and fleet software modernisation.
Work runs as part of U1CORE — design and engineering in one team, so the fixes are specified in a form developers can build from.
