About this Service
A marketplace or platform that isn't growing usually has no single broken screen. It has a loop that doesn't close.
Supply signs up and never lists. Buyers browse and don't commit.
The ones who do transact don't come back, and nobody inside the company can say which of those three is the actual constraint — so the roadmap gets split three ways and none of them moves.
Two-sided and multi-sided platforms fail in a specific order, and the order matters: liquidity before conversion, conversion before retention. Fixing checkout UX on a marketplace with no supply is expensive work that changes nothing.
In one week you get a diagnosis of which side of the loop is the bottleneck, what it costs you, and a sequenced plan — what to fix first, second, and what to deliberately leave alone this quarter.
I run a full marketplace UX audit and platform UX audit across both sides of the market: seller onboarding and time-to-first-listing, listing quality and catalog completeness, buyer discovery, marketplace search and filtering, trust signals, ratings and reviews, the path from intent to checkout, repeat behaviour on supply and demand side, and the admin panel and operator dashboard your team runs it with.
What you get:
— The bottleneck named, with the evidence behind the call
— Annotated UX walkthrough of both sides plus the admin panel
— Ranked fix list, sequenced by what unblocks what
— What NOT to build this quarter, and why
— Written audit document plus a 60-minute product strategy call
Typical engagements: B2B marketplace design, multi-vendor platform UX, two-sided marketplace strategy, SaaS platform audit, e-commerce marketplace conversion, auction and rental platform UX, classified marketplace search and discovery, seller admin and operator tooling.
Work runs as part of U1CORE — product design and engineering in one team, so the plan comes with a realistic view of what it takes to build. Platforms in this portfolio have processed $720M+ in production payments.
