About this Service
We provide in-depth Product UX Research to uncover user needs, pain points, and opportunities for growth.Our approach combines User Flows, Empathy Maps, Personas, and Journey Mapping with competitor insights to help you build products that users trust and enjoy. For existing products, we also deliver a detailed report with actionable improvements.
⚫🟡 What’s Included
User Flow – Mapping steps users take to complete key tasks.
Empathy Map – Understanding what users see, feel, think, and do.
User Personas – Defining target audience groups with clear goals and behaviors.
User Journey Map – Visualizing end-to-end product experiences.
Competitor Analysis – Benchmarking UX strengths and weaknesses in your niche.
Improvement Report (for existing products) – Clear recommendations for redesigns or optimizations.
⚫🟡 Package Options
Starter – User Flow + 1 Persona + quick competitor review.
Standard – User Flow, Empathy Map, 2–3 Personas, Journey Map.
Premium – Full UX Research package with competitor benchmarking, multiple Personas, and a detailed improvement report for existing products.
⚫🟡 Tools We Use
Design/Research: Figma, FigJam, Miro
Documentation: Notion, Google Docs, Loom
⚫🟡 Process & Communication
Kick-off Call (30 min) – Define research goals and product stage.
Data Gathering – User interviews, competitor analysis, and market insights.
Mapping & Frameworks – Build flows, maps, and personas.
Feedback & Refinement – Align findings with business needs.
Final Report & Delivery – Clear, actionable document with next steps.
⚫🟡 Closing
Creava delivers UX Research that turns insights into strategy. Whether launching a new product or improving an existing one, we ensure your design decisions are backed by real data, not guesswork.
