Senior UX Designer
Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.
Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.
Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.
About the role
Punchh is seeking a versatile UX professional to work closely with our Product team to advocate for what users want, need, and expect from the product we create. You will be comfortable working independently as well as part of a team to ideate, wireframe, prototype solutions, and follow through to production to ensure these solutions are implemented as designed.
What You’ll Do
- Work closely with the Product team to identify design problems and devise elegant solutions
- Independently design and maintain wireframes, mockups, UI prototypes, and specifications
- Transition and transfer another designer’s initial idea/designs and expand on them
- Rapidly test and iterate your designs
- Work with the Product and other teams both before and after production to document and communicate designs
- Follow up with Engineering to review the implementation of designs and assist in QA
What You’ll Need
- Bachelor’s degree in a related field
- Strong information architecture knowledge
- 2+ years experience as a UX Designer or equivalent
- Experience in designing enterprise SaaS web applications
- Passionate about resolving user pain points through incredible, beautiful, intuitive designs
- Experience with standard UX software such as Sketch, InVision, Balsamiq, Figma, etc.
- A portfolio of design work with case studies demonstrating your process
- Excellent written and verbal communication skills
- Positive attitude
- Fluent in English
Bonus Points If You
- Possess working knowledge of loyalty programs, CRM, and/or email marketing campaigns
- Have a Master’s Degree in a related field
Benefits
- Healthcare coverage, FSA, HSA
- Life and AD&D insurance
- 401K
- Competitive salaries, bonus and stock options
- Professional development
- EAP
- Maternity and Paternity (Bonding) Leave
- Unlimited PTO
- Paid holidays
- Free lunch every single day at work, social events, plus a well stocked refrigerator
