Product Designer
About Us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible. Welcome's drivers are experts in the area and share their local know-how to make travelers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
One of the highest-rated global transportation companies with a rating of 4.9/5 stars
200 destinations with a goal to reach 350 by 2024
Over 4,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
Over 1.5 Million happy travelers every year
The Team
We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals. goals.
What you'll be doing
On a high level:
Explaining to users what the product is and how it works
Making the user experience effortless
Contributing to the creation of our distinct visual language
Helping to bring our developing design system to life
Helping the company to make more money
On a practical level:
Identifying and formulating user problems with product managers and stakeholders
Researching to find possible solutions
Creating high-fidelity mockups/prototypes and iterating on them with product managers
Participate and de-brief moderated User Testing sessions
Explaining to developers how the end result is supposed to work
Controlling the quality of implementation
Following up on the results
Good things about us
We have multiple personas for 3 completely different types of users (traveler, driver, partner) in 12 languages. You will have new challenges frequently!
Our products are not so bad or old that you hate them 😎 , but not so good yet that you have nothing to contribute
The team has a perfect size: we're small enough to have minimum bureaucracy and corporate nonsense, but big enough to enable every person to do what they are best at and make a difference doing so
Our development team is really powerful, motivated, and can do virtually anything
The production cycle is fairly short: you start seeing your work in production really quick
We have a solid measurement solution although we appreciate user testing & user interviews more than event tracking and analytics.
Tools we use
Figma, Moqups.com for prototyping and delivery. We use Jira and Confluence to organize and document our work.
Requirements
Our product designer should be a person who:
Has a minimum of 2-3 years UI/UX design experience for digital products or services.
Can share a portfolio of professional UI/UX design work for both web and mobile platforms.
Is comfortable with problems and solutions not being well defined
Can find the right people to get answers from
Isn't afraid of analyzing a statistical report or two
Cares about making small features good as much as big ones
Works well switching between tasks and feels comfortable in a fast-paced environment
Is proficient in designing for different devices and platforms
Values User Testing over personal opinion
Has a personal opinion
Is ok with making a design less cool and simpler to implement if current conditions demand it
Can make something super cool and visually pleasing when it makes sense
Loves when their design gets implemented correctly and makes everything to help developers do it
Cares about what is written on buttons
Benefits
Hybrid work policy*
Vibrant and fresh work environment at the center of Athens
The tools you need to successfully perform your daily tasks
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The unique opportunity to join “the next big thing” at the ground level.
*Currently, our team has 90 exceptional team members. The main office is in Athens, Greece, but we have people working remotely from all over the world. If you're from Greece, we'll gladly find a place for you in the office, if not – you can work remotely.
