UX/UI Designer for B-Corp eCommerce

Bower Collective is a sustainable B-Corp certified eCommerce business with a vision to build a world without plastic waste. We do this today through a combination of our unique online refill system (BowerPack™) and a broad range of plastic-free and sustainable products across the household and personal care categories. We have a vibrant and growing community of customers who love the brand and the products. Last year we grew 400% and we don’t intend to slow down any time soon!

We are looking for a passionate UX/UI Designer to lead our team on the research, creation and validation of a beautiful experience for our customers. From ordering online to topping up their refills, you’ll be involved in every step of their journey.

Our team values are; Generous, People-First, Transparent, Brave and Purposeful.

We are based in Bath and meet about once a week in the town centre at a co-working space, working remotely otherwise. Applicants must live within the UK.

Role description

This is a brand new role within Bower - we need someone who feels excited about owning the development of customer experience and interaction design. You’ll work closely with the Product Manager, Lead Developer, Creative Director and New Product Development Manager, but you’ll interface with everyone in our team. You’ll be a champion for best practice and attention to detail when it comes to design but you’ll understand how to balance this with working quickly. You’ll be obsessed with asking questions, researching and testing out ideas.

Responsibilities:

User Interface Design (70%)

Design and improve our customer journeys, working with Product Manager to develop a testing plan on how to validate the impact
Create prototypes and user test these with a suitable audience
Work alongside the Development team to design for happy and sad paths - ensuring attention to detail and consistency in all variations of the design
Creating supporting documentation when needed (e.g. user flows, user stories, experience maps, insight reports etc)
Help with QA when new features are ready for release

User research (20%)

Lead on planning and doing our user research (both digital and physical products) and sharing insights across the business
Analyse customer journeys and feedback to find opportunities for improvement
Support the team on creation of surveys, polls and research activities

Other areas (10%)

Working with our Creative Director to develop and protect the brand and ensure consistency across materials
Working with our content team to develop and protect the language / tone of voice / nomenclature on the site and other materials
Occasionally support the rest of the business with creative needs (i.e. ads, email templates) to ensure consistent design aesthetic
Development of design systems, templates and guidelines when / where applicable

About you

You’re curious, naturally creative and love to share. You’re happy to learn new things and you want to develop your skills across a broad range. You’ve got some experience and you understand the Product Mindset - you may have been frustrated before because you weren’t able to do things the right way and now you’re on a mission to find a truly customer focused business where you can flex your design muscles and really immerse yourself into the end to end experience. You care about eliminating plastic waste and the environment and you love to shop online.

Knowledge

Degree in a Design field, or demonstrable knowledge of design through strong portfolio of work
At least 1 year of experience working as a UX/UI Designer (ideally 2-3 yrs)
Expert level at Figma, Sketch or similar (we use Figma)
User centred design best practices
Mobile and desktop user interface design experience
Acute understanding of what makes “good design”
Creation of prototypes
Planning and performing user interviews
Confident with English language / grammar

Desirable knowledge

D2C / eCommerce experience
Planning and performing user testing of designs / prototypes
Design Systems, Lean Startup, Design Thinking

Qualities

Curious
Creative
Analytical
Attention to detail
Collaborative
Focused

Bower Benefits

Equity package - share options in the business
35% discount on all Bower products
Flexible working practices

Interested? How to apply;

Please email us (Hello@bowercollective.com) with your CV / portfolio and let us know one UX/Design issue on our website and an example of one of your favourite products / UX journeys.