1. Shell

  2. Live Chat vs Chatbot

  3. Where Do Bots Fit Into Your Omnichannel Strategy?

  4. Conversation Reviews

  5. Importance Of Social Listening

  6. How To Provide Support For Free Users Efficiently

  7. How To Understand Customer Frustration

  8. Effective Ways To Get Honest Feedback

  9. Important Data Marketers Can Unlock From Customer Service

  10. AI for Customer Care

  11. Importance of an Omnichannel Approach

  12. Mind your Language

  13. Providing Support on Multiple Channels in Multiple Languages

  14. Why Awesome Customer Service Stories Go Viral

  15. Kill Traditional Inbox

  16. Why Your Business Needs A Customer Portal Software

  17. Using Self Service Portals

  18. Handle High Ticket Volume in Customer Service

  19. How Freshdesk Support uses Freshdesk

  20. Improve Your UX Writing

  21. Switching Brands

  22. Out of the Box Omnichannel Support Ideas

  23. Deliver Stellar Facebook Support

  24. Sweet Chain

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Sriram Govindasamy