Improving Cancellation Flow

A couple of weeks ago we launched a small redesign to our cancellation flow. During this iteration, we just wanted to try to make some small wins on the page-level experience.

They include:

- Clearer CTA copy
- Improvement in CTA button styling
- Reduced overall height of each page
- Removed redundant components
- Added a confirmation alert to reconsult page to let people know their account was successfully cancelled

Posted on Jan 6, 2020
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