A small yet crucial improvement we made to the buying experience at Myer was rethinking the post-purchase communication.
We designed and created better email follow-ups that gave the user the right information at the right time. From what to bring when collecting your items, to giving peace of mind that all your details were correct.
We also wanted to create an experience that didn't end at the checkout. We photographed packages and used those improve the continuity of the experience online to what arrived at your door.
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