American Airlines 2005

I lead and mentored a small team of production analysts while designing and developing content, email templates, banners, and functionality on and its international sites. I partnered with content owners and product managers to determine requirements, sketch solutions, and create mockups for our IT team to implement.

I redesigned all customer-facing email templates for - the marketing messages, transactional email frames, and account statements. I also coded the HTML and tested the emails across applications and platforms.

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Posted on Aug 21, 2019
Jeremy Abbott
User Experience Designer Strategist

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