Jude Park

Experience Map of Robarts Library

Robarts Library, the largest academic library at the University of Toronto, came to us with a concern for way-finding. To aid in their improvements for navigation, we created an experience map to understand why the interactive kiosks located across the library went unused.

Year: 2017-2018
Role: UX Researcher
Participants: 100+
Tools Used: Photoshop, InDesign.

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