My Bookings Area - Mid-fidelity Wireframe Exploration

This is a mid-fidelity wireframe design of the 'My Bookings' area (ticket view) I designed for the 'My Account' re-design project at Trainline.com in 2017.

Backstopped by an ineffective yet outdated system, we agreed to re-design the whole 'My Bookings' area of Trainline.com, introducing a seamless customer experience. 

In collaboration with the Hydra Team, my contributions included collaborating heavily in initial research and strategy, and leading an iterative product design process with continuous user feedback through qualitative usability studies for responsive web prototyping of a customer-facing front-end.