Virgin Atlantic Travel Booking Concept

Haven't updated in a while so this is from a couple years ago.

I created a concept around improving the travel booking process by tying together the online and offline experiences.

Once a flight is booked, flight information is provided when a customer logs in, with ancillary sales such as car rental and hotel suggestions provided using data to fit the context of the customers trip as closely as possible. Selling in this way feels more like a service, rather than being disruptive in the moments that a customer is booking or checking in for their flight.