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In our sessions scheduling system, we show a summary of upcoming sessions. Since we have students across the country using CollegeVine, we need to pay particular attention to a user’s time zone to prevent scheduling confusion.
We completed a series of usability tests to get the right format for displaying the session start time. We learned the following:
Most of our students do not know their current time zone.
Many consultants assumed the session start time was by default in their student’s time zone.
Using friendly, obvious language (“Your time”) solved the issue for all our users!