Chris Whalen

Know Thy Customer

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Know Thy Customer behavior customer mobile iphone ios dashboard app merchant dreamtrips

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Something I wanted to invest time into was how to create an elevated experience for customers visiting a restaurant. How would an establishment track the preference of returning customers to keep them coming back and allow there to be a list of menu items that the server could know that customer likes or dislikes.

ATTACHED is a user journey of how an establishment could track that per visiting customer.

What would you do differently in the UX? What would you remove from the UI and user journey to make the app better for the merchant? Appreciate your feedback.

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