We’re kicking off Overtime Season 4 with our 50th episode! Listen now to hear the lessons we learned in 2018.
Here's a sneak peak on a Complaints App I am working on with my team here. It will help facilitate agents delegate tickets, search tickets by a unique ID#, as well as create a new ticket. This is going to be a large project that I am excited to be a part of. Currently designing small chunks and then testing it with our agents to see what works best and what doesn't.
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