RelayHealth Web App Responsive
I reduced the customer service call volume by 70%, but making user registration and password retrieval flow much more comprehensive, simple and self-service. This resulted in a savings of $10K a month. In addition, I devised new design paradigms and best practices while working with an UX Analyst to support new design hypothesis. I participated and lead user-testing research which included prototypes, user flows, use cases, personas and site maps that translated business-level goals into measurable business results. Within months both customers and users were providing unsolicited positive customer feedback and ratings
View all tags
Posted on
Aug 26, 2016
More by Mari Ettlinger View profile
Like