Solving User Confusion on the Skitto Mobile App Checkout Screen.

Ashikur Rahman
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    One Screen Problem Solving Case Study

    In the Skitto mobile app, there exists a user experience issue related to the visual distinction between two critical options during the data purchase process.Specifically the 'Purchase from Skitto Balance (Buy with skitto balance)' and 'Reload from Other (Buy with reload )' buttons.

    The issue stems from a lack of clear differentiation between the selected and non-selected states of these buttons, leading to user confusion.

    Overview
    Problem Identification
    All Problem to Solution
    User Testing
    Working process
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    My Proposal & Opinion
    Multiple State Components
    Teasting Dashboard
    Click and Mouse Heatmap
    User Journey Testing Phase

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