If your product affects sensitive confidential information such as health data you should take into account additional steps in the user flow. Users need to be informed about all aspects and ready to share this information. For example, video calls may make anyone feel nervous. In that case, user won't be completely open with a doctor which also affects the result of consultation. So your main goal first of all is to build trust.


Designer: Oleg Volovnyk & Andrew Rydvansky

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