All-in-one management platform for pharmacies and it’s patients. With deep integration with NHS it allows to access patient’s health history, medications, allergies, vaccination record and etc. Manage their prescriptions, drug orders and communication with them. Gives insights of day to day pharmacy operations.

Problem

With the growing market of digital prescriptions in the UK, there was a need for a unified solution for pharmacies to manage their prescriptions and medicines. Also, addiction to prescribed medicine is becoming a nationwide problem. So the platform needed to include features to manage patients, their medical history, allergies, and order.

Discovery

Current State

Most of the existing software doesn’t cover all pharmacy needs. Most of them only cover pharmacies' internal needs and don’t provide any functionality for their patients to improve their experience.

Design Questions

How might we enhance the overall experience of patients? How can pharmacies and their patients communicate with each other and achieve their goals?

Research figures

Upon looking at various surveys we have found that: 

Pain Points

Patients:

• Lack of privacy

• The time-consuming process of ordering medicine

• Lack of convenient way of communicating with pharmacy

Pharmacies:

• Integration with NHS

• Easily managing customers' order

• Preventing abuse of prescribed medicine if patients have allergies or bad drugs usage history

• Easy way of communication with patients right in the app

• Analyzing their overall performance

Solution