Shopify Chat polish

💎 We recently updated Shopify Chat with:

• Bigger window (to show more messages!)
• New minimize UI
• Self-service 'order lookup' option
• Phone number/email input before chat (creates/matches customer record in Shopify)
• Increased font sizes and new message backgrounds for better readability

It's been *so* long since we have had the resources to work on Shopify Chat. I'm happy we were able to give it some TLC bit before BFCM. I think our merchants will really benefit from the improvements.

Huge shout out to the one-person, engineering team, Laurie, for making it happen 🙌

Learn more on the Shopify App Store:

View and respond to messages received from Shopify Chat with Shopify Ping, a free messaging app for iOS, Android, and desktop (

Posted on Nov 22, 2020

More by Josh Martin

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