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Ofcom Complaints Hub went live last week.
I'm going to compile a thorough case study shortly.
The visuals are consistent with Ofcoms existing digital language, and playing room was slim, but we arrived.
There were challenges and constraints throughout, but I'm super proud about how effective the product has turned out. I'm looking forward to seeing how Ofcoms users interact with the complaints hub integration, and I'm very much looking forward to seeing how we progress in the second iteration.