BitPay Personal Account Verification - Mobile

What’s up guys,

This is a follow up to the previous post. Here is the Verification flow that allows users to receive and make payments over $3000. Verification for high value transactions is a critical step in growing our platform and servicing more users. While KYC is generally a huge friction point; it can still be made convenient.

To create a benchmark, we first looked at Airbnb’s host onboarding. Airbnb focused on allowing users to complete the form in chunks with major parts grouped together and progress saved continuously. When manual input is required, saving state continuously seemed like the most significant upgrade you could give a form.

While a vital feature, saving form state was substituted with pre-filling for initial launch. We were able to mitigate errors and time-to-completion by using Onfido’s ID upload to parse as much information as possible from a user’s ID and pre-fill the forms.