Although caring for our customers has always been in the Focus Lab DNA, late last year, I was hungry for a simple way to qualify it. A single, actionable, measurable term that we could weave into our weekly dialogue. S.A.U.C.E. was born: Seek to Achieve an Unforgettable Customer Experience.
I wrote about it. Give it a read.
We followed that up with team SAUCE patches, seen in the additional image. More to come!
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