Product Designer

HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide is dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more.

With both direct-to-consumer presence and deep integrations with retailers such as Walmart.com, Target, and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance.

As a product designer at HelloTech, you’ll be part of an empathetic and data-driven product team. You’ll work on the end-to-end design of experiences for members, customers, technicians, and internal staff. These experiences uniquely span across the web, apps, phone, and IRL interactions. If you are excited by HelloTech’s mission and have a strong desire to make an impact, we want to hear from you!

What you'll be doing:

UX flows and wireframing
Visual Design for responsive web and app UI
Prototyping and user testing
Collaborating with designers and developers on our design system
Aiding product managers in product discovery and validation
User research
Presenting work to the company
Working cross-functionally across the organization
Monitoring user success and iterating on existing features and products
Hosting the occasional happy hour

What we're looking for:

2-3 years of experience with end-to-end product design
A strong portfolio that demonstrates strong UX and visual design
Demonstration of a data-informed design process
Excellent Visual design skills - typography, color, layout, etc
Experience developing and working with design systems
Expertise with tools like Figma, Sketch, Photoshop, Illustrator, Zeplin, Principle, etc
Knowledge of analytics tools like Hotjar, Amplitude
Knowledge of research and testing tools like UsabilityHub, Maze, Typeform
Great communication skills and a history of teamwork and collaboration
Ability to manage multiple projects
Ability to manage ambiguity
General understanding of software implementation process
Familiarity with back-end and front-end development technologies such as HTML, CSS, Javascript, APIs, etc.