Senior Product Designer - Mobile

Ontrak’s mission is to Improve the health and save the lives of millions of people, and we fulfill this mission by working with national health plans, Fortune 500 employers and consumers to deliver world-class prevention, behavioral health and chronic condition programs via digital and telehealth products that are global in reach.

Ontrak is one of the fastest-growing companies in the Digital Health landscape (350%+ in 2020), and as a public company, has the financial backing and enterprise-reach to continue this growth so that we can transform millions of lives over the coming 3-5 years.

In 2021, Ontrak is investing significantly in mobile-first technology and behavioral health/lifestyle change programs expansion, and therefore is seeking exceptional candidates in Product Management, UX/UI Design and health content product marketing to join Ontrak at this exciting time of transformation!

Who you are:

Ontrak has recently acquired LifeDojo.com (its CEO has joined Ontrak as SVP Product), and with this, Ontrak plans to both expand the LifeDojo prevention program offerings to health plans, while also building world-class behavioral health programs in ways that leverages LifeDojo’s technology.

Ontrak is seeking a mission-driven Senior Product Designer to lead design for this initiative, from ideation, initial discovery, prototyping and testing, through to the creation of pixel-perfect, fully-specified designs that have been validated and meet the requirements of the engineering team for development and delivery. You will work closely with product, engineering, user researchers, behavioral and data scientists, clinicians and business stakeholders to generate ideas and assess their value, feasibility and usability. 

If you thrive in an environment that is both fast-paced enough to meet the demands of the market, and thoughtful enough to ensure all Ontrak digital products are nothing less than compelling for customers and end-users alike, then Ontrak may be the perfect fit for the next step in your career.

ESSENTIAL FUNCTIONS

• Craft thoughtful user flows, interactions, and design solutions for some of the most challenging problems using research, prototyping, user testing, data, and best in-class design.
• Collaborate cross-functionally with product, business stakeholders and engineering to brainstorm and solve for key roadmap priorities.
• Design mobile and desktop UX/UI for prevention and behavioral health products, including pre and post sign-up experiences.
• Be a principal author of the design system and style guide for our future suite of digital health products.
• Across all early-stages of projects, ensure that User Experience Research methodology is incorporated into the process.
• Across all delivery stages of projects, support QA through to release to ensure designs match specifications and perform well in production.
• Support a lean workflow and fluidity within cross-functional teams by proactively scoping, planning and guiding the approach during the requirements definition and design phases of work.
• Perform other duties as assigned. 

REQUIREMENTS

• Bachelor's degree in Visual design
• 5+ years of experience as a Product Designer for a mobile solution
• 3+ years of experience turning complex problems into engaging design solutions as the principal designer over the entire process
• An outstanding portfolio showcasing mobile-first UX/UI design
• Highly proficient with design tools (Sketch, Invision, Figma, Mural, Principle or similar tools for modern, mobile use testing & design)
• Conceptual thinking that balances user needs and business goals
• Excellent visual (e.g. diagrams, presentation, story-telling), verbal communication and small group facilitation skills
• Design thinking

PREFERRED

• Startup experience, or experience designing great products on tight timelines and/or with budgetary constraints
• Experience synthesizing user data and research into actionable insights and product implications
• Experience designing health-related and/or behavior change products for healthcare, employer or consumer end-users
• Experience in interaction design and service design
• Additional demonstrable portfolio examples of conceptual models, navigation and user flows, information design, and examples of user testing projects across mobile and desktop devices
• Sufficient understanding of front-end development and development generally to consider feasibility of proposed designs
• Domain expertise within user analytics, a/b testing, data visualization and/or Business Intelligence
• Excellent critical thinking skills; consider the product holistically and reconcile user needs with business objectives in formulating product solutions to achieve the product visionLean, 
• Lean, Lean UX, Agile

In addition to, the requirements above, we seek those who can champion the following Ontrak, Inc Values:

• Integrity: Ontrak is built on a solid foundation of unwavering ethics, transparent communications, honoring our commitments and always striving to do what is right.
• Member Focus: We commit to improving each member’s total health and well-being, delivering care with compassion, and rooted in agility, innovation, determination, and grit.
• Innovation: Through creativity and ingenuity, we continuously develop novel solutions to critical problems that improve healthcare for all of those we serve.
• Excellence: We persistently strive for greatness with tenacity and resilience, holding ourselves accountable to consistently exceed expectations for each of our valued constituents.
• Teamwork: We foster an environment that enables collaboration, diversity, and inclusion, empowering each team member to boldly make impactful contributions to the company’s greater mission.

Our remote opportunities require:

• A quiet, private, distraction-free home office work environment
• A reliable high-speed internet connection (cable, DSL, or fiber) with speeds of at least 10Mbps download and 5Mbps upload. Most positions will require that you be hard-wired to your internet access and Wi-Fi will be disabled. Traveling with your computer is not allowed unless travel is required for the position.
• Discipline to work from home while following a set schedule
• Background check clearance

ABOUT US

Ontrak, Inc. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.

To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.

Impact lives in so many ways

You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Ontrak team contributes to accomplishing our goals and upholding our people-centric values.

The new face of mental health

Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.

Career options

Our ongoing strong growth and evolution, we are looking for people who want to do their best at work. Join our team and take your career to the next level with Ontrak. We are committed to promoting from within.

Excellent compensation

In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.

Play 2021 Ontrak Recruitment Communication            

Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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