Senior Product Designer

About Napo:

Napo is a rapidly-growing tech startup that's taking pet healthcare to the next level! In one year, we’ve built an exceptional pet insurance product. Check out our reviews! But we need to do more. Pet owners want far more support than just vet bills — and at our core, we’re a pet-loving tech team, who want to solve the most painful problems for pet families around the UK.

For example, we looked into our data after 6 months, and saw most claims come from puppy accidents. We spoke with our customers, ran lots of design sprints, and within half a year, we tested and launched a “Puppy Academy” to help pet owners with their biggest puppy peeves. It’s a series of live, online classes (on our own version of Zoom) with dog behaviourists and vets, and the customer response’s been outstanding. But we focus on how we can be better.

Our branding, design systems, and product strategy need to be elevated. As a design-led culture, we know our gaps.

We’re looking for a product design leader who’ll be hugely influential in the product and design direction of the company!

About this role:

We're on the hunt for a Senior Product Designer to breathe new life into our current branding and design system. You'll have the power to shape the look and feel of our company and make a real impact on the direction we take.

While we’re an insurtech company, we want to solve people problems, not make money at all costs. So we want our product designer to help drive our roadmap with new products and iterations which will meaningfully improve the lives of pets and their owners.

*** See a few comments from the team at the bottom!

You should apply if you:

• Are naturally curious about the relationship owners have with their pets and are driven to create healthier and happier pets and owners

• 3+ years experience working as a UX designer in a lean tech team with engineers

• Use data and an inclusive design process to make design decisions

• Have a sharp, well-trained eye for exceptional visual and UI design execution, especially on mobile

• Can show the skill and determination to pursue originality whilst finding the right balance between idealism and pragmatism

• Are organised, self-motivated, excited to learn and can work independently

• Can expertly rationalise and articulate your design choices

• Have excellent interpersonal skills and enjoy learning from different perspective

What we offer:

• Competitive salary plus equity and other benefits.

• Flexible and remote-friendly* work environment (for now remote-only, but we have an office in London that is available).

• The necessary equipment for you to do your best work (Macbook Pro, secondary screen, etc.).

• Flexible working hours and leave policy (25 days annual holidays + bank holidays)

• Extra day off for your birthday

• Some budget for personal growth and training

• Some of our benefits:

  • BUPA health insurance

  • Pension scheme

  • Unlimited GP video consultation (free Babylon Health membership)

  • A lot more great stuff (feel free to ask)!

Our culture:

• Be candid and authentic

  • We bring our true self to work - who we wholly are!

  • We are transparent and are not afraid to share information with each other - good and bad news!

• Trust and care for each other

  • We trust each other to do the right thing

  • We are not afraid to make mistakes, and we ask for help when we need it

  • We encourage each other, when people struggle, we help them

• Do the right thing

  • We are fair to our customers and we care about the wellbeing of their pets

  • When facing difficult decisions we put ethics above profits

  • We always act in the best interest of the company

• We are all owners and optimise for impact

  • We are always looking for the most impactful thing to work on

  • We take responsibility, and we’re problem solvers - hold yourself and others accountable

  • Nothing is somebody else’s problem. We always jump in to help where needed

“I used to be a designer, and good design principles are central to how we plan my team’s strategy. I’d left Meta to join somewhere with a more design-led culture, and was really surprised by how I’ve found it at this series A startup. Our culture comes from our web engineers’ focus on craft, UX research’s prominent role in product marketing strategy (not just development), and some might say our lovely PMs.” - Amy. Lead Product Manager

“Getting into all the little details with product design is what elevates my craft as a web engineer. I take pride in not just the business impact of my work, but also the delight we can give people using our products. The satisfaction of seeing our users interact with and benefit from our work is what drives me to constantly improve and push the boundaries of what's possible.” - Jason. Senior Web Engineer

“As a designer, working with Napo has been an incredibly fulfilling experience. The team is highly skilled and dedicated to delivering the best possible experience for their customers. The work environment is very friendly and fosters creativity. I highly recommend Napo to any designer looking for an exciting opportunity at a company that understands the value good product design brings.” - Javier. Freelance product designer · Ex-Meta

“Working in a start-up as ambitious as Napo is incredibly exciting. It’s rare to have an opportunity to help shape a product that will impact millions of people (and pets!). Design is highly valued, we’re unflinchingly user-centric and there’s a strong collaborative ethos. I love that I feel really supported in the work I do, the ideas I have and even in my own development. Our team is growing, come join us!“ – Alex. Lead Product Designer