Experience Design Director

Are you an experience design director looking to improve people's lives in a meaningful way? SquadX (a Xische company) is partnering with leading institutions to re-imagine and deliver the best customer-centric experiences.

We focus on combining business acumen, creative designs and cutting-edge engineering in high-performing squads.

As an Experience Design Director, you will join our multidisciplinary leadership team of product, design and tech visionaries and experts to design and deliver award-winning online and offline experiences.

You will be responsible for leading and managing the design process and creative output with accountability to the success of the design and creative teams. You are expected to build a team, define the design vision and standards, manage the process and support in client development activities.

Responsibilities

Conceptualize design projects and lead the creative process to meet specific client needs
Plan, oversee and manage the design work streams to ensure timely and quality deliverables
Build, coach and manage the design team across all competencies (CX, UX, UI, research, ..)
Lead and direct the user research activities to uncover hidden needs and ensure usability and customer acquisition
Define the creative and design vision and principles for the company/client and the experience delivered by its products
Set up and lead design thinking sessions to help drive creative problem solving and product creation
Coordinate with the Product and Engineering Directors to align and drive the end to end project delivery
Lead the creation of consistent Design Language and ensure it is maintained and implemented by all design teams
Monitor and drive the team to utilize the latest relevant methods, tools and trends
Develop and manage productivity to continuously improve the design team’s production capabilities
Support client development activities (e.g. generating ideas for pitches and proposals)

Requirements

Bachelor of Science in Computer Science, Engineering or equivalent
10+ years experience planning, designing, developing and delivering software
Solid experience in development of distributed/scalable systems
Proven track record in leading and managing sizable engineering teams in a product development organization
Active learner passionate about new technologies to meet technical requirements and keep up with industry trends and innovations
Strong problem-solving skills to conceptualize and analyze complex technical issues
Skilled at working effectively with cross functional teams in an agile organization
Experienced in SCRUM and agile engineering practices
Excellent written and verbal communication skills for internal alignment and client presentations