Senior Design Manager, Voice
About Store No.8
We are the incubation arm of Walmart. Store No8 was formed in 2017 as part of Walmart’s larger innovation mission to shape the future of commerce. We pursue big ideas and take risks by stepping outside of Walmart’s core business to focus on leapfrog capabilities across conversational commerce, mixed reality, in-store digitization, and more. Our ultimate goal: fuel Walmart’s core business, create new operational efficiencies, and unlock amazing experiences for our customers in the long-term.
The Design Team on the Conversational Commerce team crafts products that introduce conversational-based shopping experiences to customers via Text, Voice, and more. Our team is committed to radically improving the lives of our customers by removing the burden of planning and shopping on people’s everyday lives.
As a member of the Conversational Commerce Design team, you will champion our customer and experiences. You will mentor a team of designers on how to build high quality conversational experiences that drive positive outcomes for our customers. You will manage a small portfolio of customer problems to be solved and partner with leadership to define and execute optimal inclusive processes for training, designing, testing, and analyzing conversations.
Who will love this role
- A doer who thrives in a fast-paced environment; we move quickly and need a teammate who will go the extra mile for the company’s success and our user’s happiness
- An empathetic problem solver who puts the customer first, and enjoys discovering opportunities by diving deep into the customer experience
- A team player who enjoys working cross-functionally to make the best design and can handle anything that comes your way
- An optimist who knows strategies will shift and priorities will change but approaches each day as a new opportunity to create the best experience for our customers and business.
What you will do
- Provide direction, guidance, and mentorship for a team of UX and Conversational designers
- Build strong relationships with leaders outside the core product team to implement well considered, conversational experiences
- Collaborate and partner with engineering, product management, data science (among other stakeholders) to find solutions to deliver value to Walmart customers
- Develop a deep understanding for how the Walmart customer shops and speaks
- Facilitate and design workshops to help teams uncover opportunities, objectives, and solutions
- Strengthen a culture of customer centricity
- Be able to articulate experience strategy, opportunities and how usability relates to a larger brand experience to a diverse group of people
- Partner with the Design Team to develop new paradigms and frameworks for new conversational interaction models
- Maintain and adhere to brand voice and bot personality to create a consistent conversational experience
- Evangelize the design process by promoting the purpose of design and the impact that it makes
What we expect
- 10+ years of experience in UX or relevant field in a consumer-focused business/product
- 3+ years managing or leading design teams
- You are a great design team leader, manager, systems thinker and visionary.
- Strong understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables
- Ability to create and present strategic experiences that ladder up into business strategy, goals, and opportunities
- Excellent verbal and written skills to be able to communicate to both technical and non-technical savvy audience members
- Ability to prioritize tasks and meet deadlines under pressure with little management
- Experience working in an agile and/or lean environment
- Startup experience a plus
