UX Manager, Multiple Teams

Company Description

Shopify's UX team is hands-on and obsessed with enabling commerce at a global scale, with 750 designers and researchers working across the company. We believe in testing, iteration, and in giving people the room to experiment and grow.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the world where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

Our UX team has a strong voice in product strategy and works closely with engineers and product managers to build experiences that define the future of commerce. You’re given a problem and the autonomy to solve it, contributing right from the project’s conception. It means that we want you to experiment, move fast, fail quickly, learn, and pivot as you try new ideas.

As a UX Manager, you’ll be responsible for the overall experience quality for a set of products and workflows. You will lead a multidisciplinary UX team made up of product designers, content designers, and product researchers to deliver the best possible experience for our merchants around the world. You’ll work alongside product managers and engineering teams to explore, build, and launch your ideas.

You’ll be working on:

Leading UX for a product team, establishing clear definitions of quality to enable your team to ship exceptional user experiences on your projects.
Developing baseline knowledge in all our UX disciplines (Research, Product Design, and Content Design) and deep expertise in your product area.
Developing and shipping with speed and consistency. We have immediate needs to deliver on our product roadmap today, while setting the vision for tomorrow.
Leading your teams through a fast-moving landscape while also providing growth opportunities
Contributing to our Polaris design system in an effort to cultivate a coherent look and feel across the entire Shopify platform

Qualifications

Managed a team of product designers in a multidisciplinary UX environment, and were responsible for their mentorship and career development
Experience recruiting and building diverse UX or Product Design teams
Extensive knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals
A deep empathy for the user and a desire to learn as much as possible about how they use Shopify on every platform
Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Additional Information

Your application should include the following:

A link to your portfolio, or some samples of projects you have worked on or led. We are interested in seeing work you have led a team through.
Your resume or LinkedIn profile

In the Message to the Hiring Manager field in your application, please include the following:

Details on your previous management experience, the size and scope of teams you have led, etc.
Any particular domain experience or product area interest

More information about UX at Shopify:

Our Inside Shopify UX Podcast
Our Design System, Polaris
Our UX Blog
Information on our digital by design remote working environment.

We know that applying to a new role takes a lot of work and we truly value your time. Angel and Matt are looking forward to reading your application.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

#LI-LS2 #LI-Remote

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.