Senior UX Designer - Zalando Plus

ABOUT THE TEAM

Department: Zalando Plus

Reports to: Head of Product Design 

Team Size: 8

Recruiter name, e-mail: Matthias, matthias.schmeisser@zalando.de

As a Senior Product Designer (UX) for Zalando Plus you work with a dedicated team of product managers and developers together to evolve design excellence and develop the product further. Employ an evolving mix of traditional user-centered methodologies, lean UX practices and design thinking to solve business problems through understanding user needs and motivations. The split ownership of the product and product design leads to an engaging experience that adds value to our customers and users.

WHERE YOUR EXPERTISE IS NEEDED

• Get to know our customers’ motivations, habits, and fashion discovery trails - both through individual interviews and data mining. Look far and wide to anticipate relevant interaction trends. Within a complex problem space, lead stakeholders to insights into various modes of shopping behavior.
• Testing, validating and iterating: At Zalando Plus nothing is set in stone. We’re still in the face of shaping our latest value proposition which requires a lot of ideation and validation.
• Communicate and collaborate effectively with many other multidisciplinary teams that are working on the larger Zalando platform
• Bring concepts to life by creating prototypes at all levels of fidelity. Whether it’s a quick flow of paper mockups you put together in an afternoon or a web app using live data that you create with a team of engineers in a week-long sprint, you are constantly testing out your ideas in the wild
• Execute the best design is nothing without an implementation to match. In close collaboration with our engineers, you continually iterate your way to success and customer satisfaction

WHAT WE’RE LOOKING FOR

• Fluent in UX and / or UI design methods and tools. Orchestrating unified experiences and throughout the customer journey while knowing how to embody specific solutions in a usable and delightful interactions
• Customer insights are the baseline for your work. You make sure you get the right insights and know how to apply the relevant research methods to get to the insights you need
• You have the methods and skills under your belt to ensure that our business and development partners walk in the customer's shoes and see through the user’s eye
• Effectively sell interaction design best practices and UI design details to stakeholders at all levels of understanding – from design-unaware business people to highly-experienced designers
• Know how to best structure and package integration guidelines and communicate interaction patterns in a developer-centered way to ensure proper implementation.
• We are a startup at heart, but the importance of our program is increasing constantly. You should love dynamic and fast changing environments

PERKS AT WORK

• Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished researchers and designers who drive our customer experiences to the next level.
• Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We share ideas freely. We learn from mistakes. We laugh a lot. Come help us foster a highly inspiring working atmosphere.
• Professional development. We believe in a purpose-driven approach to motivating and growing people. Framed by the Tour of Mastery, we help you to grow through mentoring, personal branding support, networking both inside and outside the company, and rotation through diverse career opportunities within Zalando.
• Perks. Competitive salary; great shopping discount on a wide range of products on zalando.com; discounts from external partners; office in the heart of Berlin; public transport discounts; relocation assistance for internationals; municipality services; flexible working times; family service and parent & child rooms (depending on the building); and volunteering time off; diverse sports and health offerings.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO PLUS

Zalando is all about fashion. Customers enjoy browsing our site, getting inspired and buying clothes they’re excited about. Zalando Plus is an experience upgrade – a membership program that gives customers a plus to maximize the joy of use: Faster shipping, super convenient returns, personal fashion advice and exclusive offers.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.