Marketing Designer

Well hello! You’ve finally found us.

We’re Help Scout. Maybe you haven’t heard of us before, and that’s okay. Or maybe you’ve heard the name, but you don’t remember why. Either way, you’ve landed on this page because you were at least a little curious, and we like that about you.

We’re looking for someone who’s super thoughtful, intentional, humble, meticulous, and weird, and self-motivated, and funny, and tenacious, and super creative, and did I say self-motivated? That’s because we’re a remote company! Being a remote contributor is incredibly empowering and rewarding for the right kind of person. It’s perfect if you don’t love wearing pants, or enjoy going out for ice cream in the middle of the day because it was nice outside and you just kinda felt like it. It’s the best for people who feel more like inventors than pixel-pushers — people who can carry their work and own their craft.

Designers here do a lot of things, but to summarize, we are shepherds of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — feels, looks, and sounds like Help Scout.

About the role

• You'll be part of our 6-person design team, and you’ll report to Linda. Each designer on the team brings a unique set of skills to the table, and we try to make each other better every day.
• You’ll be working on our website, which sees just over 400k unique visitors every month. In addition to designing for the site, you’ll play a huge part in building our brand through several other initiatives. Maybe some video, social experimentation, weird photo shoots, whatever you think is the best solution for the task at hand!
• You’ll raise our collective creative bar and support your teammates by offering ideas and feedback on their work. You can count on them to do the same for you.
• You’re fiercely independent and can drive your own creative process.
• You'll be working in a design-led company, with people that give you the time to do excellent work. But we also hold you to high standards, which means you must be incredibly persistent, open to feedback/debate and always willing to experiment with new ideas.
• Some of the work you may find yourself doing on a typical day includes:
• Partnering with the marketing team to creatively and strategically contribute to the direction of marketing projects.
• Finding new and subtle ways to inject the brand into our marketing efforts — like creating a hidden Easter egg on a landing page, or developing a series of weird GIFs for social.
• Designing a new landing page for a feature, or improving an existing one based on data we collected.
• Creating assets for a campaign -- we do all sorts of campaigns: weird ones, serious product stuff, and everything in between.
• The usual odds ‘n’ ends tasks like designing a branded Keynote template for people in the company to use, or maybe some title screens for a video. Who knows! Every day is an adventure and this role will cover everything from event microsites to infographics to case studies, swag, social media stuff, sales sheets, and everything in between!
• Brainstorming with the brand team about upcoming events and identifying brand opportunities.

About you

• You’re an amazing Visual Designer and you don’t have to code your own work. (We have people who can help with that!)
• You aren’t afraid to try new things. As a matter of fact, it’s part of your DNA and you get bored as hell when you don’t feel like you’re growing or learning.
• You are an all-around creative person, but you have a Thing you are particularly good at, or keen on. There are no wrong answers as to what that Thing is.
• You understand that “Marketing” can be a dirty word for a designer, yet you find extreme joy in bringing a unique, creative point of view to everyday design challenges.
• You have a great sense of humor and don’t take yourself too seriously.
• You are a great communicator. You have no trouble keeping your teammates in the loop and getting work done in the time allotted for it.
• You like to work on print projects as well as pixel projects. You can design anything from websites to live event materials with a keen eye for the smallest details and the big picture.

Who you'll work with

• Linda Eliasen, Design Team Lead - You’ll be reporting to Linda. She’s been a designer like you, for companies like Mailchimp, Dropbox and Squarespace.
• Justine Jordan, CMO - Justine isn’t your typical marketing leader, she actually has a design degree and an authentic passion for the work that you do.
• Jared McDaniel, Co-founder & Designer - As co-founder, Jared has seen the brand through thick and thin, and is still a huge influence. He splits his time between product and a few brand/marketing projects.

Benefits

• Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we offer a healthcare stipend.
• Long-term/Short-term Disability Insurance & Life Insurance - We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider. (currently US only)
• Flexible vacation - Take time off when you need it, we trust you.
• Paid parental leave, including adoption and foster care - 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
• 401k with 1% match - via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice).
• Home Office Stipend - You'll also receive $1,000 to spend on outfitting your home office, as well as up to $350 a month to rent a co-working space if you like.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us

Help Scout is made by roughly 80 people in 40+ cities around the world, all with a passion for excellence in their craft. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers 9,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.

Designed to go the distance

Our mission is to foster the world’s customer-centric businesses by providing tools that serve customers in the most human, helpful way. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

We’re builders without borders

Our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life harmony seriously, too, as we want every career at Help Scout to be a long and satisfying one.

Diversity & Inclusion

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.