UX Manager

Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network. By tapping over 11,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist. Owned by The Wonderful Company, a privately-held consumer company with multiple businesses, Teleflora is the first businesses that launched The Wonderful Company -- the #1 growth leader among all CPG companies.

The User Experience Manager at Teleflora leads the front-end production team and owns the UI/UX experience on Teleflora.com. This person is responsible for driving new website features and functionality that will increase conversion and improve customer experience. In support of those goals, this role oversees the following areas: VOC, Competitive Analysis, and Multi-variate Testing.

The User Experience Manager needs to have good communication skills and be a team player. They need to have strong visual communication skills to be able to effectively integrate features and design plans to that will improve the customer experience. Strong interpersonal skills and teamwork are critical to this role as you will be collaborating closely with developers, marketers, and designers. We're looking for someone who loves diving deep into the details and into the data to find bog and small opportunities to reduce friction and create a better customer experience from beginning to end. You'll need to be a self-starter with good time management skills and the leadership skills needed to motivate staff to work efficiently. Basic front end programming knowledge is required in order to understand the technical aspects of the designs and what's involved in integrating those technical components on our websites and apps.

A Day In The Life at Teleflora:

Improve our UI/UX: Analyze our user experience to identify opportunities to increase conversion and improve overall customer experience. Propose relevant tests/improvements and drive a strategy of continual improvement.
Analyze Data to Identify Opportunities: Use Behavioral and Transactional Data to drive UI/UX strategy. Use Session replay tools to understand customer behavior and make recommendations for test and new functionality.
Drive our MV Testing Strategy: Develop and Manage multi-variate testing strategy and drive reporting, recommendations, and improvements on our websites
Monitor the Voice of Customer & Customer Reviews: Own VOC and Customer Feedback solutions, analyze customer engagement, and recommend UI/UX, product, and other features
Collaborate to Improve Customer Service: Work with Customer Service to monitor customer feedback and develop solutions and tests to improve the customer experience.
Lead Competitive Analysis: Perform regular competitor/marketplace analysis to identify trends, competitive differentiators and to develop ideas to test and improve our UI/UX.
Manage Front-End Development Team: Own Prototyping, Marketing Support, and Front-End Production Changes as you manage our team of four Front-End Developers/Web Producers.
Support Marketing Team: Be an expert resource to the marketing teams by providing UI/UX recommendations, content update, and support during key holiday periods.

Your Contribution to Teleflora:

5+ years relevant online UI/UX management experience, experience working with (or leading) front-end developers, and experience in basic html, css, js.
Passion for e-commence innovation and continual improvement of the customer experience.
Possess an advanced knowledge of web and mobile UX/UI; adhere to and extrapolate complex design systems and apply to coded pages, screens, and states.
Excellent written and verbal communication, and strong visual communication skills.
Excellent organizational and prioritization skills, with some project management experience. Keep track of multiple projects and progress of others on team. Creates action plans to finish projects on time and on budget.
Possess critical thinking, analytical, and creative talent to develop a concept, idea, fact or content into a strong visual presentation that maximizes communications / sales effectiveness.
Problem solving and follow-through.
Experience working cross-functionally with marketing, product management / segment management, Web producers / developers / architects.
Ability to interact with senior management.
COVID vaccination will be required for this position unless candidate has a legally valid exemption

Wonderful's Dedication to You:

Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
Opportunities for development and internal mobility
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Companywide problem solving and continuous improvement training
Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
Company focus on wellness and health including virtual yoga and mindful meditation classes

Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.

To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.