UX Designer (User Research)

Clover is reinventing health insurance by working to keep people healthier.

Our UX designers thrive on solving hard problems. We foster a culture of design by inviting cross-functional teams into our process to understand our users' pain points, generate different solutions, and test our ideas. Our team delivers products and experiences by combining personal care and modern technology to give people the healthcare they deserve.

We work closely to define emerging patterns, interactions, and visual systems from the ground up to solve problems that haven’t been solved yet -- such as near real-time collaboration with providers on member care. It’s an opportunity to not only design better healthcare software, but to design a whole new way to work.

We are looking for a UX Designer with expertise in product strategy and user research to join our growing team. You will work with a small design team that crafts the member and provider (i.e. doctors, nurses, hospitals) experiences and applications. But we are NOT our users. Seniors and primary care doctors are often underserved by technology because of this gap in understanding. Research is crucial for helping us deeply understand their needs and to connect our technology and operations teams to the people we’re serving.

As a UX Designer, you will:

Act as an internal user research expert and consult with fellow product people to develop appropriate research methodologies and test plans for projects.
Develop a systematized way of collecting and sharing research at the right level to project teams or the company.
Communicate and advocate for your findings in a way that will inspire people to act.
Inform product strategy and identify new opportunities based on user needs.
Ability to execute creative work from concepts and wireframes to final visual designs.
Explore breadth in design solutions to consider multiple approaches that might solve a problem.
Look for opportunities to take ownership. Proactively advise on areas of potential design investment.
Consistently seek feedback and offer feedback to peers and cross-functional partners.

You will love this job if:

You have a genuine passion for what design and technology can do to help people.
You are a systems-thinker that can logically visualize complex systems and user interaction flows.
You are a problem solver that gets excited by big, complicated problems.
You are an empathetic user advocate that values designing with research and data analysis.

You should get in touch if:

You have 4+ years of design experience in a design environment, in-house, agency or other relevant industry.
You have a portfolio that shows a diversity of experiences. Strong in two core skills/capable in two others or expert in one/capable in three others (core skills: research/strategy, system design, interaction design, visual design).
You are proficient in Figma and pick up tools easily.
You are familiar with user-centered design best practices for web and mobile experiences.
You have experience working on complex systems and applications.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.