UX Design Manager

Exciting opportunity! We are now hiring for a UX Design Manager supporting our Business Banking Ecosystem, to join our growing Chief Digital Office with U.S. Bank! This opportunity will be temporarily full-time remote eventually returning to the office on a hybrid basis in 2022. Apply today via www.usbank.com/careers to be formally considered and learn more.

U.S. Bank is expanding the User Experience Design Team (UXDesign) in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. This is a great opportunity to lead and bring brilliant digital experiences to our customers in helping to ensure U.S. Bank is central to our customers wherever they go!

Specifically, you will be responsible for leading a team(s) within a specific Segment/Portfolio and you will be aligned to two or more product teams. You will have direct reports assigned to these product teams including experience architects, visual/interaction designers, and content strategists. You will also coordinate with subject matter experts and practitioners, who report to other UX Design directors, in the related areas of UX research, accessibility, and front end development.

Skillset Requirements

Our ideal candidate is a working and facilitative leader who influences their team to deliver AMAZING product experiences, collaborating cross-functionally to refine and execute elegant designs with compelling user interactions.

In addition, the candidate is known to:

Lead teams with patience, customer obsession, insatiable curiosity, a high emotional intelligence and the data-informed decisioning that empowers product design.
Create and deliver work of their own.
Navigate across an organization with ease and tact, and have a deep understanding of the many facets of a diverse corporate digital organization.
Have an intrinsic understanding of the relationship between good design and good business and achieve results that bring value to both the business and our customers.
Actively evangelize design by building relationships and participating in cross-functional/cross-organizational working groups.
Are well-versed in all aspects the UX design practice (processes, tools, and mechanics) as well as the underlying technology used to express UX and UI under the hood (data, code, and platform ecosystems) and can communicate from a vantagepoint that is comprehensive and informed by direct experience.

Basic Qualifications

Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience  
Five to eight years of related work experience, such as UX or digital industry
One plus year of team leadership experience

Preferred Qualifications

3+ years of experience managing design personnel, talent acquisition and growing/scaling UX or product design teams.
8 + years of related work experience, such as UX or digital industry, enterprise UX/product design work and working with user research.
8+ years of experience creating end-to-end brand experiences and familiarity with Interaction Design, Information Architecture, Visual Design, Front-End Dev, Content Strategy, Design Thinking process and framework, and familiarization with workshop and co-creations. Service design knowledge a plus.
Mastery of Sketch, InVision, Craft and associated workflows, plugins and tools.
Mastery of agile in all forms (user stories, requirements gathering, testing, and team management) through simple Kanban and/or Confluence and Jira.
Proven experience with coaching, mentoring, goal setting and career development for your direct reports.
Experience working inside large, enterprise-size UX teams.
Strong communication, facilitation and presentation skills.
Ability to problem-solve and work independently.

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.