Senior Product Designer, eCommerce

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

We have an exciting opportunity for a mission-driven Senior Product Designer to inspire healthy habits for our e-commerce customers. You’ll help us transform our e-commerce business, and make an impact for current and future members.

You’ll collaborate with engineers, product managers and data scientists in a fast-paced, rapidly evolving, exponentially growing Health & Wellness space. You will help define and create experiences that support both user and business goals and work on problems that make an immediate meaningful impact.

Role and Responsibilities:

As a senior-level Product Designer at WW, you will guide design execution for our Ecommerce team. This role is expected to collaborate with leadership, product, engineering, behavioral science, and other cross functional partners to use customer centric design processes & design thinking methodologies to ensure design outcomes drive desired KPI’s, behavior change, and solve member problems. From low fidelity sketches & storyboards, to wireframe prototypes & polished designs, you will be responsible for executing every stage of the design process while iterating as needed using data and customer insights to drive decision making.

Working with our remarkably talented design team, you’ll execute against a vision that builds upon WW’s rich history and takes our digital product offerings to the next level. You’ll be solving problems that will include reimagining where E-commerce fits in with the end-to-end paid Member journey, what experiences they encounter when they first access the WW Shop (for example, the WW Shop Homepage), how we curate and storytell through our Browse/Search/PDP experiences and how we optimize for ease, conversion and repeat shopping through the Cart, Checkout and Post-Purchase experiences.

Our ideal candidate has deep experience with designing for consumer-facing products, Web and native mobile apps (IOS and/or Android), and leading experience working within an environment that requires deep collaboration and relationship building with many different teams, SME’s, and stakeholders. This designer will bring a strong point of view on delivering innovation through iteration, applying design thinking to create world-class experiences, achieving superior design quality, and contributing to the conversation on how we execute against our product strategy.

This role is completely remote and able to work from anywhere in the United States or Canada.

Product Design skills to effect change:

Work collaboratively and build trusted relationships with other members of the product design team, as well as cross-functional partners in product and engineering, Insights, behavioral science, brand, marketing, and business development.
Lead and contribute to driving design decisions by participating in alignment conversations with leadership and stakeholders, and help work through challenges, all while being the voice of the customer.
Leverage user research and customer data to identify opportunities, validate, and iterate on design solutions
Account for edge and deprioritized use cases with both short and long term approaches
Understand how to work within technical constraints, including understanding how to scale back designs for MVP and future phases.

Characteristics you will need to demonstrate every day:

Strong design POV: You’re not afraid to speak up and advocate for yours or your team’s design decisions from a place of data and customer insights, and strive for high quality ideas & design deliverables.
Member obsessed: Passion for the customer, with the ability to empathize with those seeking support for health and weight management /wellness-related issues.
Highly organized: You can work in complex, collaborative, cross-functional teams with solid influence, communication, and partnership skills.
Collaborative: Participate in design reviews by providing honest and constructive feedback, collaborate in working meetings to solve problems together with team members, and be willing to share work early and often and at all stages of fidelity.
Strong storyteller: Loves to tell stories and share new ideas through everything from a casual conversation to a presentation to leadership. You can adjust your style to fit the audience and the message.
People person: Are genuinely warm, friendly, easy to approach and talk to by anyone and everyone on the team to build strong relationships.
Manage diverse relationships: Able to work with various working styles to build common ground across all internal and external partners, treat differences fairly and equitably, and value everyone's opinions.
Inspires others: Demonstrates a growth mindset that approaches tough situations / problems with infectious enthusiasm and a perspective of positivity that boosts team morale and inspires a similar mindset in others.
Walk your talk: A person of humility and integrity consistently acts in line with a clear and visible set of values and beliefs. You walk your talk and are direct and truthful, are able to hold confidences, and share an unbreakable trust with your team and partners.

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.