Support Feedback Rating Form

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9 Responses

  1. James Santilli James Santilli

    One of the first briefs I received at Campaign Monitor was to polish our Support Feedback Rating Form.

    Users receive a link to this page when a support ticket is completed. They can leave a positive, neutral or negative rating and a message.

    We mixed the design up with a dark theme, some tasty buttons to select and the IA was kept focused on the task.

    Hat-tip to Dave on the copy, and Buzz for a some stellar coding.

    Check out the full view and read about the journey this design took on the Campaign Monitor Blog.

    over 1 year ago

  2. Ben Hockley Ben Hockley

    Sweet! but is it too long/deep. I hate saying it but "What about the fold"? Maybe change up the ticks for smile, plain and frown faces. As the ticks don't really align to all. Feels weird to have a big green tick next to "I was disappointed".

    If I choose "I was disappointed" does a small box drop down so I can enter why I feel this way. Xero.com does this really well.

    over 1 year ago

  3. Michal Kopanski Michal Kopanski

    Even before I saw Ben's comment, I was thinking of the faces to reflect emotion. The ticks seem too positive for the second and third— damn, I guess I'll just second Ben's whole comment.

    over 1 year ago

  4. Dreamix Studio Dreamix Studio

    Quick easy feedback form, I like it!

    over 1 year ago

  5. Zubair Ali Zubair Ali

    waooOoo great work.. :)

    over 1 year ago

  6. James Santilli James Santilli

    @Ben Hockley @Michal Kopanski I put together a blog post on the journey. The faces are a contentious issue, but I felt the tick + label combo gets the point across just the same. I'd love to A/B test both options eventually.

    likes

    over 1 year ago

  7. Ben Hockley Ben Hockley

    How do you find the feedback form on the website or the campaign platform?

    over 1 year ago

  8. James Santilli James Santilli

    @Ben Hockley it's not publicly available. You only reach it in the support flow (via a custom link in email correspondence).

    over 1 year ago

  9. Ben Hockley Ben Hockley

    ah ha! 65% increase, nice work! love the sharing on the blog post too. Really cool knowledge sharing. cheers

    over 1 year ago

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