Support App

14 Responses

1. Pro Ted Goas

   We're building a tool not unlike this one. We'd send this to any customer having technical issues. The app would automatically grab the details of their computer environment and return it to us with one click. Easy parcheesi.

   The attachment is bigger.

   The background was adapted from this shot by @Florin Gorgan

   10 months ago

2. Dennis Flinsenberg

   The alignment is quite off on the 3 columns: http://cl.ly/450R2I3P411M0o061S0u/alignment.jpg

   10 months ago

3. Pro Natan Nikolic

   Couple of suggestions for improvement if you don't mind:
   - consistent width of columns with same gutter and outer margins (currently the network column is much narrower than the other two)
   - placing the call to action button on bottom not to have it confused being a tab
   - the status bar could have the name of the application with the existing metadata and refresh button next to it (personally I would place it below the content, opposite to call to action button)

   I hope this helps you in any way.

   10 months ago

4. Pro Ted Goas

   @Dennis Flinsenberg thanks for pointing out, *kicking myself*

   @Natan Nikolic My thinking was to keep all of the actions relevant to the user in that top bar (refresh and send). But I'll keep playing around. Thanks for the feedback.

   10 months ago

5. Pro Thijs Remie

   Nice. What’s that typeface you’re using there? It seems narrower than the usual suspects Gotham, Museo, Proxima Nova.

   10 months ago

6. Pro Daniel Post

   @Thijs Remie Looks like Segoe UI, the Microsoft font.

   10 months ago

7. Pro Thijs Remie

   @Daniel Post It does indeed. Funny to see a Mac profiled in a Microsoft typeface.

   10 months ago

8. Pro Daniel Post

   @Thijs Remie I'm guessing they chose this typeface because it's familiar with Windows users, and most of the people using this app will be Windows users.

   10 months ago

9. Pro Ted Goas

   @Daniel Post @Thijs Remie You guys are spot on. It's Segoe UI, which I have on my Mac. Though these are the folks I'm designing for (blue = Win, green = Mac). I also did a version with Open Sans, just in case.

   10 months ago

10. Pro Daniel Post

    @Ted Goas Haha yeah, that's what I figured. The majority of people still uses Windows. Makes me think if we would have better thought-out apps if this was also the case with designers? Almost every designer (including me) uses a Mac, which offers a different user experience than Windows, but wouldn't using Windows lead to better apps?

    Just a thought.

    10 months ago

11. Pro Ted Goas

    @Daniel Post This client is in the pharma industry, so that's why these stats are so skewed. But I agree with what you say. Using Windows puts me in my users' shoes, but using a Mac is more enjoyable.

    10 months ago

12. Pro Daniel Post

    @Ted Goas True. It just looks like some designers are too pro-Apple and anti-Microsoft. They should know who they're designing for.

    1likes

    10 months ago

13. Support App Rebound I updated this based on feedback from the previous shot. I also designed a busy state, as the network speeds take more than a moment to get.

    Rebound

    Support App Rebound

    by Ted Goas

    I updated this based on feedback from the previous shot.

    I also designed a busy state, as the network speeds take more than a moment to get.

    • 72
    • 8
    • 2,118

    10 months ago

14. Pro BOLD

    nice flatness!

    about 1 month ago