Banking Virtual Assistant App (2)
CapTech audited and revised the Virtual Assistant’s (VA) Style Guide and Character Playbook (which included a backstory, VA traits, and voice attributes) to maintain linguistic and flow design consistency across all product pods. CapTech also helped design approximately 200 flows to outline the conversational experience, ensure compatibility between workstreams, and leverage the enhanced capabilities of Google Dialogflow CX.
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ai
assistant
banking
branding
chat
chat bot
checking
confirmation
conversational technology
deposit
design system
finance
payment
style guide
ui
ux
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Posted on
Apr 9, 2024
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