Findoff - UI Concept
Type: B2C Mobile App
Problem:
Large selection of specialists
Transparency and completeness of information on the selected teacher
Specialist search platform
Main Audience:
Students - young specialists
Mentors - seniors or higher
Limitations and Assumptions:
The user must be aware of the skill match with the specialist
The user should receive selections of the best teachers
Metrics to measure:
Users must join a loyalty program. Must be happy. These are indicators of a good business picture and an increase in the likelihood of joining the royalty program - Click-through-probability (CTP).
Users will ultimately recommend the app - NPS, CSAT, Store Rating
Time spent on repetitive tasks - Task Score & TCT
Results:
NPS = 100%
CSAT = 100%
SUS = 84.6%
TCT = 2 мин 41 с
Drop-Off = 0%
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