Flower Shop Conversation User Interface (CUI)

This CUI was designed as part of the 14 days daily conversation design challenge organized by Ryan, Hillary, & the UXWC team.

Day 9: Personalized Recommendation

The goal of this challenge is to provide a personalized recommendation to a florist shop's customers so that they can select the size and theme of the bouquet they're purchasing.

Thought process:

Because buying flowers is a visual activity, it is essential to present image(s) along with the description so that users have an expectation of how the product will look like. I chose not to include an image for every size arrangement to keep the message concise. After the user selects Deluxe, the bot acknowledges and implicitly confirms the selection. I also use buttons to present the themes because an open text may lead to more negotiations, creating a larger gap between selection and transaction.