Employee journey mapping free whitepaper
CX and EX are entwined but for various reasons, the executives don't tend to treat them equally. However, once one realizes how the positive experience of their employee reflects on the level of client's satisfaction with the service or product, they rapidly change their mind.
But as Melissa Henly, Senior Director of Customer Experience at Laserfiche, suggested:"To truly improve employee experience, HR, IT, operations, and customer experience must work together. One way to start aligning your employee experience with a customer experience mindset is to identify the personas - and experiences - that matter most for your employees. Some key experiences to consider are the ones that tend to make people annoyed or disengaged,"
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